An app providing users with seamless toll payment options and up-to-date traffic information, improving travel efficiency.
TT2, the operator of the Tyne Tunnels - one of the UK's busiest toll road crossings handling millions of vehicle passages annually - needed to modernise their entire customer-facing and back-office digital infrastructure. Customers were managing accounts and payments through outdated channels. Staff training was fragmented across multiple disconnected systems. Payment processing, phone-based customer service, and vehicle identification all needed upgrading to meet growing demand.
TT2 needed a technology partner who could deliver a comprehensive digital transformation programme spanning multiple workstreams - from consumer-facing mobile apps to internal training platforms and critical operational systems.
Over several years, MCD delivered a comprehensive digital transformation programme across six major workstreams. The centrepiece was a native mobile app for iOS and Android, giving customers self-service account management, toll payments, multi-vehicle registration, real-time traffic information, and a local rewards programme - all integrated with Sage accounting APIs.
Alongside the app, we built a custom Learning Management System for staff training, integrating with Adobe Captivate Prime and featuring TT2 branding, gamification elements, and detailed progress tracking. We also delivered IVR (Interactive Voice Response) integration for automated phone services, Worldpay payment processing modernisation, a complete API security overhaul using JWT-based authentication, and ANPR (Automatic Number Plate Recognition) system development for toll operations.
TT2 went from fragmented legacy systems to a fully integrated digital platform. Customers manage their accounts, pay tolls, and register multiple vehicles from their phones. Staff train through a single engaging platform with measurable progress tracking. Payments process seamlessly through modern infrastructure, and automated phone systems handle routine customer enquiries.
The multi-year partnership demonstrates how transport infrastructure operators can transform their operations through strategic technology investment. Each workstream delivered immediate operational value while building towards a connected, data-driven operation. The project has become a reference case for how UK transport companies approach digital modernisation - directly relevant to Nordic transport operators facing similar challenges with toll systems, tunnel operations, and infrastructure management.
Designed to make travellers journeys through the Tyne Tunnels more efficient and hassle-free.
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